Description
Section 1: Introduction to communication skills 1. How to use this book and get the most out of role play 2. The importance of communication skills in healthcare 3. Application of the Calgary-Cambridge Model 4. General approach to information gathering 5. Information giving and shared decision making Section 2: System-focused communication 6. Perfecting the systems review 7. Psychiatry 8. Neurology 9. Orthopaedics and rheumatology 10. Ophthalmology 11. Cardiovascular medicine 12. Respiratory medicine 13. Ears, nose and throat 14. Gastroenterology and hepatology 15. Nephrology and urology 16. Obstetrics and gynaecology 17. Dermatology 18. Endocrinology Section 3: Special situations in communication 19. Older people's medicine 20. Paediatrics 21. Taking a drug history 22. The consultation through an interpreter 23. Safeguarding vulnerable adults and children 24. Breaking bad news 25. Communicating error and conflict resolution 26. Communicating risk 27. Consenting for a procedure 28. Talking to colleagues