Description
Chapter 1 Introduction Chapter 2 Why it's difficult to pass the CSA without developing fluency in patient-centredness Chapter 3 Understanding the skills assessed in the CSA Chapter 4 How to understand the patient's perspective without using formulaic questions Chapter 5 Achieving patient-centredness regardless of the nature of the clinical problem Chapter 6 The patient's understanding and experience Chapter 7 Managing uncertainty, sharing risks Chapter 8 How to use the patient's perspective to find a practical solution Chapter 9 Data gathering to develop understanding of the problem and the patient simultaneously Chapter 10 Offering management options using the patient's understanding Chapter 11 Dealing with a specialist clinical problem using patient-centredness Chapter 12 Discovering the reason for a patient's attendance Chapter 13 Mutually agreed plan using the patient's perspective Chapter 14 Making ethical decisions using patient-centredness Chapter 15 Building the history around the patient's experience Chapter 16 Undifferentiated problems and dealing with uncertainty Chapter 17 The patient's uniqueness Chapter 18 Understanding the patient's preferences Chapter 19 Problem solving using the patient's perspectives Chapter 20 Are hidden agendas the unexplored views of patients? Chapter 21 Making decisions using the patient's understanding Chapter 22 Discovering the reason for patient attendance using active listening Chapter 23 Improving time management using the patient's understanding Chapter 24 Patient perspective elicited later in the consultation Chapter 25 Health beliefs Chapter 26 Impact of the problem and the influence on decisions Chapter 27 Dealing with discordance and the patient's health beliefs Chapter 28 The patient's views Chapter 29 Shared understanding, shared thoughts Chapter 30 Encouraging the patient's contribution to improve explanations Chapter 31 The patient's context Chapter 32 Discovering the decision that the patient has attended to resolve Chapter 33 Dealing with vague symptoms using patient-centredness Chapter 34 Mutual negotiation Chapter 35 Dealing with a discordant request Chapter 36 Reassuring patients Chapter 37 Explaining a diagnosis using the patient's understanding Chapter 38 Checking the patient's understanding References