Description
PART 1: INTRODUCTION Disclaimer 1. The context 2. Introduction PART 2: ABOUT THE TEMPLATES 3. Safe domain 4. Effective domain 5. Caring domain 6. Responsive domain 7. Well-led domain PART 3: THE TEMPLATES Environment - Mandatory training - Safeguarding - Healthcare - Pressure damage - Falls - Cleanliness - Medicines - Equipment - Safety - Recruitment - Nutrition - Pain and symptoms - Kindness - Dignity - Dementia - End of life care - Activities - Leadership PART 4: ACTION PLANNING Action plan Example action plan Appendix 1: CQC Ratings Characteristics
TERRI SALT is Inspection Manager for the Care Quality Commission (CQC) - the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (today's inspectors specialise in only one). She awarded the very first 'Outstanding' rating, (for end of life care at Frimley Park Hospital), and she has awarded more 'Outstanding' ratings to hospitals than any other member of CQC staff. Terri trained as a nurse for adults and children, and retains a current professional registration. She earned qualifications in a range of nursing specialisms before leaving clinical practice to start a family. She then moved into lecturing and eventually management, joining the CQC in 2000. She has given keynote talks on the subject of what 'Outstanding' looks like.