Description
Preface; About the author Introduction Why is it important? Why is it difficult? How not to do it Some perceptions of bad news "Please don't tell" 10 steps in breaking bad news A model of breaking bad news Step 1: Preparation Step 2: What is known? Step 3: Is more information wanted? Step 4: Allow denial Step 5: The warning shot Step 6: Explain (if requested) Step 7: Elicit concerns Step 8: Venting of feelings Step 9: Summary and plan Step 10: Offer availability Follow-up 1: Further explanation Follow-up 2: Emotional adjustment Follow-up 3: Meeting relatives Discussion Conclusion Summary Further reading